These terms and conditions are applicable to all projects and services that are undertaken by JJD Technology Holdings Ltd.
1. Acceptance.
A digital contract showing acceptance to our products and terms must be agreed and signed prior to work commencing. Alternatively, payment of an advance fee, deposit, or any payment is an acceptance of our terms and conditions. These terms and conditions are always available upon request.
2. Charges.
Charges for services to be provided by JJD Technology Holdings Ltd are defined in the ‘proposal documentation’ that the Client receives via e-mail. Quotations are valid for a period of 30 days unless alternate timescales have been agreed beforehand with the Client. JJD Technology Holdings Ltd reserves the right to alter or decline to provide a quotation after expiry of the valid timescale.
All project costs will require an advance agreement of payment before work will commence. The remaining balance of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials.
Charges for web development do not cover the release of Graphic source files, Flash files, or Website Source Code; if the Client requires these items, then a separate quotation can be prepared. Payment for services is due by cheque or bank transfer. Cheques should be made payable to JJD Technology Holdings Ltd and sent to JJD Technology Holdings Ltd, The Lodge, 1st Floor, Tannery Court, Tanners Lane, Warrington, Cheshire, WA2 7NA.
3. Client Review.
JJD Technology Holdings Ltd will provide the Client with an opportunity to review the appearance and content of the Website during the design and development process and once they are completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies JJD Technology Holdings Ltd otherwise within ten (10) days of the date the materials are made available to the Client.
4. Project Schedule and Content Control.
In the majority of projects, JJD Technology Holdings Ltd will install and publicly post or supply the Client’s Website by the date specified in the project proposal. If no such date is specified, the timescale shall be within 90 days of the date initial payment is received from the Client, unless a delay is specifically requested by the Client and agreed by JJD Technology Holdings Ltd. An alternate timescale can be agreed during the initial project discussion.
In return, the Client agrees to delegate a single individual as ‘first-point-of-call’ to aid JJD Technology Holdings Ltd with completing the project in a satisfactory and expedient manner.
During the project, JJD Technology Holdings Ltd will require the Client to provide copy and images. If content is not provided within four (4) weeks of an official request by email, then JJD Technology Holdings Ltd reserves the right to advise the Client of a revision to the final payment fee based on new or revised pricing schedules that may be introduced from time to time. If content is not provided within eight (8) weeks from the original email request, then the Client is considered to be in default of the project, the project will be terminated, and the Client sent the final invoice for immediate payment. JJD Technology Holdings Ltd will agree at its discretion to recommence the project after agreement is reached on a new quotation document and once the original fees have been paid.
5. Payment.
For web design services, invoices will be provided by JJD Technology Holdings Ltd before commencing Web Development and Design and any associated services. Invoices are normally sent via email; however, the Client may elect to receive hard copy invoices. Invoices are due within thirty (30) days of receipt, after which a reminder will be sent to the Client. If the invoice has not been settled after thirty (30) days, then JJD Technology Holdings Ltd will consider the account to be in default.
For retained SEO services, invoices are due within seven (7) days of receipt, after which a reminder will be given via telephone or email to the Client. If the invoice has not been settled after thirty (30) days, then JJD Technology Holdings Ltd will consider the account to be in default.
For Domain and Hosting Renewal (annual), invoices are due within seven (7) days of receipt, after which a reminder will be given via telephone or email to the Client. If the invoice has not been settled after fourteen (14) days, then JJD Technology Holdings Ltd will consider the account to be in default.
Where the Client applies for spread costs or a payment plan, JJD Technology Holdings Ltd reserves the right to carry out a soft credit search as part of the assessment process. Any such soft credit search will not impact the Client’s credit rating.
6. Default.
If the Client in default has any information or files on JJD Technology Holdings Ltd’s web space, JJD Technology Holdings Ltd can, at its discretion, remove all material relating to the Client from its web space. JJD Technology Holdings Ltd is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insufficient funds will incur a return charge of £25, and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay JJD Technology Holdings Ltd reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by JJD Technology Holdings Ltd in enforcing these terms and conditions.
7. Cancellation and Termination
7.1 Giving notice
All cancellation requests must be submitted in writing to accounts@mosaiconline.co.uk or by post to JJD Technology Holdings Ltd, The Lodge, 1st Floor, Tannery Court, Tanners Lane, Warrington, Cheshire, WA2 7NA.
Telephone requests do not constitute valid notice unless confirmed in writing. The notice period begins on the date the written cancellation request is received by JJD Technology Holdings Ltd.
7.2 Notice period and payment
Unless a service-specific provision below states otherwise, the Client must give ninety (90) days’ written notice to terminate a project or service.
Giving notice does not end the agreement immediately. During the notice period, JJD Technology Holdings Ltd will continue to provide the agreed services, and the Client remains liable for the agreed fees until the notice period expires.
Fees will continue to be invoiced in accordance with the agreed billing schedule. Any recurring fee covering a period extending beyond the termination date will be apportioned to that date.
The Client’s decision to stop using the services, appoint another supplier or request an earlier cessation of work does not, by itself, shorten the notice period or reduce the fees payable. Any alternative arrangement must be agreed in writing by both parties.
Any outstanding charges for work already completed will also remain payable. Cancellation does not affect payment obligations that arose before termination.
7.3 SEO campaigns
SEO campaigns have an initial minimum term of six (6) months. The Client may end the campaign at the expiry of that initial term without a further notice period by providing written cancellation confirmation on or before the final day of the initial term.
If the Client agrees to continue the campaign beyond the initial term, it will continue on a rolling basis, subject to ninety (90) days’ written notice of termination. SEO services and the agreed monthly fees will continue throughout that notice period.
7.4 Domain names and hosting renewals
Cancellation of a domain name or hosting renewal must be received in writing more than fourteen (14) days before the renewal date. If notice is received later, the Client remains liable for the renewal charge.
7.5 Website files and databases
The Client must provide written notice before removing website files or databases from JJD Technology Holdings Ltd’s servers. Removal without prior written notice constitutes a breach of these terms, and JJD Technology Holdings Ltd reserves the right to suspend services immediately.
Removing or transferring website files or databases does not constitute valid cancellation notice or release the Client from any applicable notice period or payment obligations.
8. Copyright.
Once payment is received in full, the Client retains the copyright to data, files, and graphic logos provided by the Client. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting JJD Technology Holdings Ltd permission and rights for use of the same and agrees to indemnify and hold harmless JJD Technology Holdings Ltd from any and all claims resulting from the Client’s negligence or inability to obtain the correct or the required copyright permissions. A customer agreement for website design and/or other services shall be regarded as a guarantee by the Client to JJD Technology Holdings Ltd that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
9. Media Delivery Requirements.
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in an electronic format (ASCII text files delivered via e-mail, CD-ROM, DVD, or FTP) and that all photographs and other graphics will be provided physically in high-quality print suitable for scanning or electronically in .ai, .jpeg, .png, or .tiff format. The specific requirements will be discussed and agreed with the Client prior to commencement of the project. Although every reasonable attempt shall be made by JJD Technology Holdings Ltd to return to the Client any images or printed material provided for use in the creation of the Client’s Website, such return cannot be guaranteed.
10. Access Requirements.
If the Client’s Website is to be installed on a third-party server, JJD Technology Holdings Ltd must be granted temporary read/write access to the Client’s storage directories, and those directories must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
11. Post Project Alterations.
JJD Technology Holdings Ltd cannot accept responsibility for any alterations caused by the Client or a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to, additions, modifications, or deletions. JJD Technology Holdings Ltd may require a one-off payment before resolving any issues that may arise.
12. Third Party Services.
JJD Technology Holdings Ltd may require the usage of third-party services – for example, credit card processing – to complete the Client’s project requirements and will ensure these services are integrated into the project and working correctly upon completion. JJD Technology Holdings Ltd cannot be held responsible for subsequent changes or issues with these third-party services that may result in issues on the Client’s website and may require a one-off payment before resolving any problems that may arise.
13. Domain Names.
JJD Technology Holdings Ltd may purchase domain names on behalf of the Client, in which case they will then be renewed on an annual basis, and the Client will be invoiced by JJD Technology Holdings Ltd. All domains are automatically renewed on an annual basis. In this case, the Client must notify JJD Technology Holdings Ltd that they do not wish to keep the domain thirty (30) days before the expiration date. JJD Technology Holdings Ltd cannot accept responsibility for the loss or cancellation of a domain name, brought about by non-payment or late payment. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.
14. General.
These terms and conditions supersede all previous representations, understandings, or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these terms and conditions. Any form of payment is an acceptance of our terms and conditions.
15. Governing Law.
This Agreement shall be governed by English Law.